How Much Does Managed IT Services Cost? (And Why It’s Worth It)
When businesses look for IT support, one of the first questions they ask is: How much does managed IT services cost? Unfortunately, many IT providers dodge this question or give vague answers. At National PC, we believe in transparency. So, let’s break it down.
Understanding Managed IT Pricing
Managed IT services pricing varies based on factors like company size, security requirements, and service level. Here’s what you need to know:
1. Per Device Pricing Model (Most Common)
Many MSPs, including National PC, charge a fixed fee per device. This is the most predictable and scalable pricing model.
Basic IT Support: $80–$150 per device per month (Limited support, often excludes cybersecurity.)
Standard Managed Services: $150–$250 per device per month (Includes monitoring, security, and maintenance.)
Fully Managed IT Services (National PC Model): Starts at $180 per device per month, including 24/7 monitoring, security, compliance, and IT strategy.
2. Additional Costs to Consider
Beyond per-device pricing, consider:
User Support Costs – Some MSPs charge extra for user support, while National PC includes it.
Location/Site Fees – If you have multiple locations, some providers charge a site fee for onsite support.
Cybersecurity Add-ons – Many MSPs sell cybersecurity separately. At National PC, Empower DeviceShield & CGE: Leadership & Risk is included in our base cost. Empower UserSHIELD is additional based on the number of mailboxes.
Onboarding & Setup Fees – Expect a one-time onboarding fee for the initial setup and assessment.
Professional Services & Projects – Some IT projects, such as cloud migrations, are charged separately.
Backup & Disaster Recovery – Ensuring business continuity in case of an incident may come at an additional cost.
Why Cheap IT Services Cost More in the Long Run
It’s tempting to go for the lowest-cost provider, but here’s what businesses often overlook:
1. Hidden Fees Add Up
Low-cost providers lure you in with a cheap base price, then charge extra for security, compliance, and critical support services.
2. Downtime is Expensive
A reactive IT model means you only get help when something breaks, which leads to unexpected downtime. Every hour your business is down costs money. Studies show that unplanned downtime can cost SMBs between $8,000 to $74,000 per hour.
3. Cybersecurity Risks Can Shut You Down
Without proactive security, your business is a target for ransomware and phishing attacks. National PC includes advanced cybersecurity protection in every plan, reducing risks before they impact your operations.
4. Compliance Failures Can Result in Fines
Regulatory compliance is a growing concern, and businesses that fail to meet cybersecurity compliance standards like Essential Eight & SMB1001 risk significant fines and reputational damage.
How National PC’s Pricing Stands Out
At National PC, we provide flat-rate, all-inclusive pricing that includes: ✅ Proactive IT Management – Regular updates, security patches, and maintenance. ✅ Cybersecurity Protection – Empower DeviceSHIELD & CGE: Leadership & Risk included. ✅ Strategic IT Guidance – Regular Technology Success Reviews and a vCIO. ✅ Compliance & Governance Support – Essential Eight, SMB1001, and Privacy compliance. ✅ Business Continuity Solutions – Backup and disaster recovery included in our offering. ✅ Technology Alignment & Optimisation – Ensuring your IT supports your business goals.
Final Thoughts: Choosing the Right IT Partner
Managed IT services aren’t just a cost—they’re an investment in security, productivity, and long-term growth.
How We Make IT Simple
At National PC, we focus on understanding the problem, delivering the right solution, and ensuring it makes a real impact. We answer your biggest questions upfront, provide clear and transparent solutions, and offer complete, integrated IT strategies that work seamlessly for your business.
Our goal is to remove IT headaches and keep your business running smoothly. No hidden fees, no unnecessary add-ons—just proactive, business-focused technology solutions that deliver measurable results.
