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Who We Are

Empowering Businesses with IT That Just Works

At National PC, we do more than fix IT issues—we empower businesses to scale with confidence.

Based in Townsville and serving clients across Townsville, Burdekin, Cairns and Papua New Guinea, we specialise in delivering proactive Managed IT Services, Cyber Security, Microsoft 365, and other Business Services tailored to your industry, your people, and your goals.

We believe technology should be Simple, Secure, and Human. That’s why we’ve built our entire approach around delivering support you can rely on, systems you can trust, and relationships that last.

Our Mission

To deliver exceptional IT and cybersecurity services that simplify technology, strengthen security, and support real human connection—helping our clients grow with confidence.

Our Core Values

Our Core Values guide everything we do — from the way we answer the phone to how we design your security roadmap.

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Own The Outcome

We take responsibility from start to finish.

We don’t pass the buck — we take ownership.

From start to finish, we’re committed to solving problems and making sure our clients feel confident, supported, and looked after.

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Keep IT Human

Clear, respectful, human-first communication.

Support should feel human.

We communicate clearly, listen actively, and treat your team with the care and respect they deserve. No jargon. No ego. Just help.

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Secure by Default

Protection is built into everything we do.
Security isn’t optional. We bake it into every system, every process, and every client relationship — so you’re protected before problems arise.
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Win Together

We succeed through teamwork and shared outcomes.
We work side-by-side with our clients and our team to build outcomes that everyone can be proud of. Because real success is never a solo effort.
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Systemise Everything

Great outcomes are repeatable by design.
We build systems, not shortcuts. By documenting what works and following clear processes, we create consistency, efficiency, and results that scale.
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More Than IT

We focus on the business impact, not just the tech.
We’re not just a tech provider — we’re a trusted partner in your business. The real value we deliver isn’t in the fix — it’s in the confidence, clarity, and connection we create along the way.

Why National PC?

Local Experts, National-Grade Support
We’re proudly based in Townsville, but our service level rivals the biggest names in the country. With deep roots in the region, we know what North Queensland businesses need to stay ahead.

Proactive, Not Reactive
Most IT providers wait until something breaks. We don’t. Our Empower Managed IT and Essential IT plans are designed to prevent issues before they impact your business.

Cybersecurity Built-In
Security isn’t optional—it’s built into everything we do. Our Empower SHIELD framework protects your people, your data, and your reputation from modern cyber threats.

Real Relationships, Real Results
We take the time to understand your business, align technology with your goals, and act as a true partner—not just a service provider.

Learn More About Empower Managed IT
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Our approach to IT is built on real relationships, proven systems, and a proactive mindset that puts your business first.

  • Business First – We align IT with your goals, not the other way around.
  • Proactive by Design – We solve issues before they become problems.
  • Security Always – Protection is built in, not bolted on.
  • People You Know – You’ll speak to real humans who actually know your business.
  • Systems That Scale – Our documented processes create consistency and clarity.
  • More Than IT – We focus on long-term impact, not just day-to-day fixes.
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