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eSIM

What is eSIM?

eSIM is a digital SIM built into your device that allows you to connect to the mobile network fast. All our Mobile Plans are eSIM compatible, although you do need a compatible device.

eSIM compatible devices

A device will only have an EID, or Embedded Identity Document, if it supports eSIM. The EID serial number is usually printed on the box of your device.

You can also find your EID:
  • On a smartphone, by dialling *#06#
  • On a Tablet, in Settings > About.
Most devices released after 2020 are eSIM compatible, however, if the device was purchased overseas the eSIM may not work in Australia.

If you’re still unsure, check your device manufacturer’s website.

Frequently Asked Questions

Got questions? We’ve got answers.

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What type of plans and services are available on eSIM? 

All National PC Mobile SIM plans are available on eSIM. You must have a compatible eSIM device.  

What is an eSIM profile? 

An eSIM profile is the software you download to your device when you buy a new plan or manage an existing service to access National PC mobile network without the need for a physical SIM.

Can I keep my existing number when buying a National PC mobile plan?

Yes, you can.

What is dual SIM?

A 'dual SIM' device can accommodate at least two mobile services, each with their own mobile plan.

The following combinations may be possible, depending on your device:

  • Single SIM card plus eSIM
  • Dual eSIM profiles
  • Dual physical SIM cards
Each service will have a unique mobile number and separate plan, although as a National PC client, your data and call allowances may be shared.